Conflict is an inevitable part of life. Reasonable people can disagree on what is best in any given situation. It is how we deal with conflict that determines how much (or how little) it will impact our lives. Often we require a neutral third party to help us find the solution.
Mediation is just one of the methods by which we can achieve resolution of a conflict. Too often solutions are sought “at any cost”, but in fact a good solution, a solution that will stand the test of time, is one which is fair and which feels fair to all of the parties.